Last updated: 29-06-2025

At SocialHoye LLP, we aim to deliver high-quality marketing, design, and content services tailored to your brand. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may apply for our services.

1. Project-Based Services

Includes:
Content Creation (Reels, Posts)
Branding Design (Logo, Packaging)
Traditional Media Design (Flyers, Hoardings)
Photography/Videography

Refund Policy:

• Once the project is confirmed and work has started (research, strategy, or initial drafts), no refunds will be issued.

• In case of cancellation before work has begun, up to 50% of the advance may be refunded depending on internal effort or resource allocation.

Cancellation:

• Cancellations must be requested in writing within 24 hours of payment to be considered for any refund.

2. Retainer/Monthly Services

Includes:
Social Media Management
Paid Ad Campaigns
SEO / Email Marketing
Influencer Campaigns

Refund Policy:

• These are prepaid, time-bound services. Once a month’s work has been initiated (strategy call, calendar planning, or posting), no refund is provided.

• If services are cancelled before the new monthly cycle starts, the next cycle will not be billed.

Cancellation:

• Must be requested via email at least 7 days prior to the next billing cycle.

3. Missed Deadlines / Client Delays

• If delays occur due to pending approvals or non-responsiveness from the client, SocialHoye LLP is not liable for extensions or refunds.

• Delayed responses from clients may push deliverables without refund or discount.

4. Change of Scope

• If you request major changes after the project is underway, this may result in revised timelines and additional charges — not a cancellation/refund.

5. Technical Issues / Website Hosting

• SocialHoye LLP is not responsible for hosting/server issues on third-party platforms.

• No refunds are applicable in such cases unless a separate SLA is agreed.

6. How to Request a Refund

Email us at info@socialhoye.com with:

• Your full name

• Project name/service

• Reason for cancellation

• Proof of payment

All refund requests will be reviewed within 5 business days.

7. Contact Information

For any questions or concerns:
info@socialhoye.com
Noida, Uttar Pradesh – 201301
+91 78349 33784